MBA Semester 3 assignments TQM


Spring 2013
Master of Business Administration- MBA Semester 3
QM00 10 - Foundation of Quality Management - 4 Credits
(Book ID: B1240)
Assignment Set - 1 (60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1. a. Describe the main features of Companywide approach on Quality.
b. Write a note on Berry’s dimensions of service quality.
5 +5 = 10 marks
(200 - 250 words each)
Q2. Write short notes on Quality Function Deployment (QFD) process and
describe why it is also called “House of Quality”.
10 marks
(350-400 words)
Q3. a. Discuss main features of Quality Control and Inspection.
b. ‘A quality team is a good team of good people’ Substantiate.
5 +5 = 10 marks
(20 (200 - 250 words each)
Q4. What are organizational Processes and how are they influenced by
Quality thinking?
10 marks
(350-400 words)
Q5. What is service quality? What are the internal and external measures of
service quality?
10 marks
(350-400 words)
Q6. “Quality is the new buzzword and is dominating business processes and
services like never before”, Justify.
10 marks
(350-400 words)
Spring 2013
Master of Business Administration- MBA Semester 3
QM00 11 - Principles & Philosophies of Quality Management - 4 Credits
(Book ID: B1241)
Assignment Set - 1 (60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1. Discuss the dimensions of Quality. What are the contributions of Kaoru
Ishikawa and Genichi Taguchi to Quality Management?
10 marks
(350-400 words)
Q2. a. Explain in brief how the ‘Poke-Yoke’ approach towards zero defects
helps in achieving cost effective production and customer satisfaction?
b. What are the seven wastes identified by Shingo in manufacturing
processes?
5 +5 = 10 marks
(200 - 250 words each)
Q3. What is Total Productive Maintenance (TPM)? Enumerate the benefits
of TPM.
10 marks
(3((350-400 words)
Q4. Explain the Baldrige model of business excellence. What are the steps
involved in achieving organisational excellence?
10 marks
(350-400 words)
Q5. Discuss the meaning of Six Sigma with examples. What are the Steps
involved in Implementing Six Sigma.
10 marks
(350-400 words)
Q6. “Business process reengineering is one approach for redesigning the
way work is done to better support the organization's mission and
reduce costs.” Justify
10 marks
(350-400 words)
Spring 2013
Spring 2013
Master of Business Administration- MBA Semester 3
QM 0012- Statistical Process Control - 4 Credits
(Book ID - B1242)
Assignment Set - 1 (60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1. a. Explain the meaning and concept of process with an example.
b. What is meant by “SIPOC”? Explain.
5 +5 = 10 marks
(200 - 250 words each)
Q2. a. What is Cumulative Sum Control (Cusum) Chart? Explain the
construction of Cumulative Sum Control Charts in brief.
b. What is a factorial experiment? Explain with an example.
5 +5 = 10 marks
(200 - 250 words each)
Q3. Mention the different types of control charts. Explain with an example
how to calculate p Chart and np Chart.
10 marks
(3((350-400 words)
Q4. Explain Multivariate Control Charts and multivariate normal
distribution.
10 marks
(350-400 words)
Q5. a. Explain the concept of Process Capability. Give the Significance of
Process Capability.
b. Explain the Quality Indices for Acceptance Sampling Plans.
5 +5 = 10 marks
(200 - 250 words each)
Q6. Explain the methodology for SPC implementation. 10 marks
(350-400 words)
Spring 2013
Spring 2013
Master of Business Administration- MBA Semester 3
QM 0013 - Quality Management Tools - 4 Credits
(Book ID: B1243)
Assignment Set - 1 (60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1. a. Explain Quality Assurance and Quality Control.
b. What are the different phases of Quality Function Deployment?
5 +5 = 10 marks
(200 - 250 words each)
Q2. Describe Robust Design Optimisation Strategy. Briefly describe Quality
Engineering using Robust Design and its concepts.
10 marks
(350-400 words)
Q3. Explain Cause and Effect Diagram and its advantages. Give a brief
explanation on New Seven-SQC Tools.
10 marks
(35(350-400 words)
Q4. a. Briefly explain the different types on control charts with an example.
b. Explain the Excellence Maturity Model.
5 +5 = 10 marks
(200 - 250 words each)
Q5. Explain the types of Process Mapping and the benefits of Distributed
mapping. Briefly explain why Six Sigma was introduced.
10 marks
(350-400 words)
Q6. Describe the steps to be followed to implement ISO 9000 in an
organization.
10 marks
(350-400 words)
Spring 2013

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